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HMRC Contact Centre as a Service (CCaaS)

HM Revenue & Customs. Check the sourced fit signals below, then qualify the full notice before you bid.

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Qualification signal

Investigate: what the source supports

Check the original notice before committing resource: no published deadline, no reliable contract value.

This is a deterministic completeness check, not procurement advice or a prediction of success.

No explicit lot, SME, framework or eligibility wording was detected in the captured description. Check the full documents.

What the listing says

Source description

Provision of an implementation partner and CCaaS software vendor to support development of a CCaaS solution to replace its current legacy services. The CCaaS Programme aims to procure a solution encompassing: 1. The provision of product licenses and future acquisition/development of associated add-on products. 2. Service design, implementation and configuration services. 3. Run & support services, including proactive maintenance and testing. 4. Ongoing optimisation of services with the potential for innovation and transformation The procurement process conducted was as follows: Phase 1 - Condi

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Sourced commercial context

Recent winners for this buyer

These are named suppliers in prior award notices from the same buyer. They are possible incumbents or delivery partners, not confirmed relationships for this tender.

Contract award

£2.0bn

HMRC Customer Relationship Management

SALESFORCE UK LIMITED selected by HM Revenue & Customs

Source published Last updated

Software Platform and Associated Professional Services. Part of the HMRC Enterprise Customer Relationship Management Programme, HMRC have awarded this contract to provide...

Contract award

£705k

XBRL Validations Module

COREFILING LIMITED selected by HM Revenue & Customs

Source published Last updated Record checked

XBRL validation capability used for Corporation Tax computations. The objective is to improve data quality, support compliance risk profiling, and enable validation of...

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